Customer Support Team

Pay Yourself First Customer and Affiliate FAQ

This FAQ answers common questions about our services and affiliate program. Whether you're considering becoming a customer, an affiliate, or both,
you'll find clear explanations to help you understand exactly what PYF offers.

General Questions

Pay Yourself First (PYF) is a financial empowerment company that helps you earn more, keep more, and spend less. We offer discount programs, health and wellness services, and an affiliate program that allows you to earn referral fees by sharing PYF products with others.
Anyone can purchase PYF products. You don't need to be an affiliate or part of any organization—our products are available to all.
As a customer, you purchase PYF products (The Business Support Package, Doctor Power, Dental Power, Purchase Power, etc) for your own use. As an affiliate, you can earn referral fees by sharing PYF products with others. You can be a customer only, an affiliate only, or both—it's completely up to you.
No. The PYF affiliate program is completely free with no purchase requirements. You can sign up as an affiliate at no cost and start earning referral fees.
Yes. Many people choose to become affiliates and purchase products for their own use simultaneously. This allows you to experience the advantages of PYF products while earning referral fees by sharing them with others.

Affiliate Program FAQ

The PYF Affiliate Program is an opportunity to earn referral fees by sharing PYF products with others. There are no signup fees, no monthly costs, and no purchase requirements.
Zero. The affiliate program is completely free—no signup fees, no monthly fees, no hidden costs.
No. You don't need to purchase any PYF products to become an affiliate or remain active as an affiliate.
No. There are no production requirements, sales quotas, or minimum activity levels to maintain your affiliate status.

As a PYF affiliate, you can promote all PYF products immediately, including:

  • The Business Support Package ($149.99/month)
  • Doctor Power ($24.95/month)
  • Dental Power ($16.95/month)
  • Purchase Power ($9.95/month)
  • Tax Preparation & Advice ($49/one time)
Immediately upon enrollment. All affiliates are eligible for all referral fees and bonuses from day one—no waiting periods, no purchase requirements, no production qualifications.
You earn referral fees when someone you refer purchases a PYF product and remains an active paying customer. Fee amounts vary based on the product your referral purchases. Detailed referral fee structures are available in your affiliate dashboard.
No. Affiliates only earn referral fees when paying customers purchase PYF products, not when someone enrolls as an affiliate.
If Affiliate A refers Affiliate B, and Affiliate B refers a paying customer, Affiliate A earns a co-referral fee.
No. The co-referral fee is one-level only. It does not extend deeper, does not stack, and does not function like a multi-level commission structure.
No. Referral fees are tied to customer purchases, not affiliate purchases or referrals.
Referral fees are processed monthly according to the schedule outlined in your affiliate agreement. Payment dates and amounts are visible in your affiliate dashboard.
Log in to your affiliate portal and go to your Referral Dashboard to see your referral activity, pending referral fees, and payment history.
No. Affiliates are independent and are responsible for complying with applicable laws, platform rules, and PYF policies.
No. Earnings depend on individual effort, market conditions, and adherence to our policies. No purchase is required to be an affiliate, and being an affiliate doesn't guarantee income.
Affiliates receive access to marketing materials, product training, compliance guidelines, and sales resources to help them effectively share PYF products.
Misleading claims; unsubstantiated savings/income claims; spam; failure to disclose material connections; non-compliant telemarketing/texting; and any use of PYF trademarks beyond permitted guidelines.
Yes—clear, unavoidable, and proximate disclosures (e.g., "#ad" at the beginning, not buried). Affiliates must follow the FTC Endorsement Guides and PYF compliance.
Only per written brand guidelines and license; no alterations or confusingly similar marks.
Only if approved by PYF. Pages must include required disclosures, accurate plan descriptions, and PYF's cancellation/consent options.

Business Support Pacakage FAQ

The Business Support Package (BSP) is designed so that anyone can benefit from the financial wellness, legal support, savings tools, and general guidance. However, some components—such as business tax support and strategy guidance—are particularly valuable for individuals who operate a business, side business, or home-based business.
Anyone can purchase The Business Support Package. You don't need to be in business—IPP is available to all customers who want professional business, tax, and legal support.
No. The Business Support Package is a product that anyone can purchase. However, many IPP users also choose to become affiliates to earn referral fees by sharing PYF products with others.
No. The Business Support Package is a service product, not a business opportunity.

The Business Support Package includes:

  • Professional tax support with licensed CPAs
  • Current and past tax return preparation
  • Business and personal tax guidance
  • Business structure consulting
  • Personal and business legal support
  • Business coaching and training
  • Marketing and sales education
  • Purchase Power retail discounts ($9.95 value included)
  • Tools and resources for home-based business success
No experience is necessary.
Home-based business owners have access to over 400 potential tax deductions. The exact savings depend on your specific situation, but many business owners save thousands annually by properly claiming legitimate deductions they previously missed.
The tax professionals included in your plan can prepare amended returns for previous years to claim missed deductions, potentially resulting in significant refunds. You can typically amend returns for up to three years back.
Legal support is crucial for running your business "the right way" and is needed for everything from reviewing contracts to ensuring compliance.
Some key services are free, such as unlimited initial phone consultations and contract reviews (up to 10 pages). Other services are offered at a deeply discounted rate.
Yes, the plan attorneys can help with contract disputes, negotiations, and reviews with vendors, customers, or partners.
The plan includes support for protecting your intellectual property.
Yes, the attorneys can provide guidance on industry-specific regulations and licensing requirements.

Purchase Power FAQ

Purchase Power is a discount program that gives you access to savings on everyday spending—including groceries, dining, shopping, travel, entertainment, automotive, and more. This plan is $9.95/month standalone, or it's included with Dental Power, Doctor Power, and The Business Support Package at no additional cost.
Anyone. Purchase Power is available to all customers.
Yes. Purchase Power is included at no additional cost with Dental Power, Doctor Power, and The Business Support Package plans.
Everything from national chains to local favorites—groceries, electronics, travel, dining, entertainment, automotive, health services, home services, pet care, and more.
No. Just log in to your customer portal, search for a deal, and follow the instructions. It's quick and user-friendly.
In many cases, yes. You can often combine Purchase Power discounts with loyalty programs or other promotions.
Savings depend on usage, but many customers save thousands of dollars per year.
Simply log in to your customer portal. You can browse deals, print offers, or access them online or in-store.
Yes. A mobile-friendly version is available, and many discounts can be redeemed directly from your phone.
No hidden fees. Your $9.95 monthly plan (or included access with other plans) gives you unlimited access to all discounts. Some vendors may have their own terms, but there are no additional charges from Purchase Power.
No. This is a month-to-month plan with no long-term contract.
Requirements vary by vendor. Most discounts have no minimum purchase, but some merchants may set their own terms.
Use the portal or app to search by location, category, or business name. You can verify participating locations and current offers before making your trip.
Yes. Your plan typically includes your household. Check specific terms for family usage guidelines.
Contact customer support immediately. We'll work with the merchant to resolve problems and ensure you receive your promised savings.

Dental Power FAQ

Dental Power is a discount plan providing savings on dental, vision, hearing, and prescription services. This plan is $16.95/month and includes Purchase Power discounts at no additional cost.
Anyone. Dental Power is available to all customers.
No. Dental Power is a discount plan that provides predetermined discounts on dental, vision, hearing, and prescription services. You pay the discounted price directly to participating providers.
The plan includes discounts on routine cleanings, exams, x-rays, fillings, root canals, crowns, dentures, cosmetic procedures, and more.
Dental savings typically range from 20% to 60% depending on the procedure and provider.
No. There are no waiting periods, no annual limits, and no pre-approvals required.
Yes. This plan can complement your existing dental insurance for additional savings on procedures not fully covered.
You can use the plan with any provider in the Dental Power network. Check the provider directory to see if your dentist participates—there are over 70,000 participating dental providers nationwide.
Vision savings through the VSP network, including discounts on exams, glasses, and contact lenses.
Discounts on hearing exams, hearing aids, and related services through participating providers.
Yes. Prescription discounts are available at over 53,000 pharmacies nationwide, including major chains and mail-order options.
Your entire household is included under this single plan—no need to pay extra for each person.
Yes. Dental Power includes Purchase Power retail discounts at no additional cost.
No. This is a month-to-month plan with no long-term contract.

Doctor Power FAQ

Doctor Power is a health and wellness plan, providing 24/7 telehealth access, dental/vision/hearing savings, wellness and fitness discounts, personal legal referral, and Purchase Power retail discounts. This plan is $24.95/month.
Anyone. Doctor Power is available to all customers.
No. Doctor Power is a discount plan that provides access to telehealth, dental/vision/hearing savings, wellness discounts, and legal referral services. It is not health insurance and does not pay medical providers.

Doctor Power includes:

  • 24/7 telehealth access through DialCare
  • All Dental Power services (dental, vision, hearing, prescription savings)
  • Wellness and fitness program discounts
  • Personal legal referral services
  • Purchase Power retail discounts

All for $24.95/month.

DialCare is the 24/7 telehealth service included with Doctor Power. You have unlimited access to board-certified U.S. physicians by phone or video for non-emergency medical consultations.
DialCare doctors can provide treatment and advice for common non-emergency conditions such as colds, flu, rashes, sinus infections, minor UTIs, sore throats, headaches, allergies, and general health questions.
Yes. All DialCare doctors are U.S.-based, state-licensed, and fully credentialed to provide consultations and prescribe medications when appropriate.
Yes, when medically appropriate. However, prescribing is at the independent clinician's discretion and subject to state law. Certain medications (e.g., DEA-controlled substances) cannot be prescribed via telehealth.
No. You and your family have unlimited access to consultations with no fees or copays.
Yes. DialCare works wherever you are in the U.S., making it a great resource when you're away from home.
Do not use telehealth for emergencies. Call 911 or go to the nearest emergency room.
The Family Legal Plan includes free consultations, access to flat-fee and discounted services, and help with matters like wills, family law, landlord/tenant issues, real estate, traffic tickets, and more.
Discounts of up to 25% on chiropractic care, massage therapy, acupuncture, dietitian services, wellness products, vitamins, supplements, and fitness club memberships through a nationwide network of over 20,000 providers.
Yes. Doctor Power includes all Dental Power services (dental, vision, hearing, and prescription savings) plus telehealth, wellness, fitness, and legal services.
Yes. Doctor Power includes Purchase Power retail discounts at no additional cost.
Your entire household is included under a single plan.
No. This is a month-to-month plan with no long-term contract.

Plan & Billing FAQ

Yes. PYF plans automatically renew monthly unless you cancel. Before you enroll, we clearly show the renewal terms, price, and billing frequency and require your affirmative consent. After purchase, you receive a confirmation email with all terms.
Plans are billed monthly on the date you originally enrolled. You'll receive an email receipt after each payment. The price, billing frequency, and first charge date are disclosed at checkout.
We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, ACH bank transfers, and payroll deduction.
Contact PYF support by web, email, or through your customer portal. Modifications are processed at the end of your current billing cycle.
New plans have a 30-day money-back guarantee. Contact support within 30 days of enrollment for a full refund (minus processing fees). The refund policy is stated clearly at checkout and in your confirmation email.
No. We do not offer free trials or promotional periods.
No. The monthly price you see at checkout is what you pay—no hidden fees or charges. Some third-party providers may have their own fees, but those are disclosed separately.

Compliance & Legal FAQ

No. Discounts and participating providers/merchants can change at any time and may vary by location, date, and product/service. Examples shown are illustrative, not guarantees of future results.
No. PYF plans are not insurance. Discount programs do not pay providers—you pay the discounted price directly to participating providers or merchants.
No. The information we provide is educational. Decisions about taxes, legal matters, investing, or medical care should be made with qualified professionals.
Most services are available nationwide, but some (especially telehealth) have state-specific limitations. Check state availability before enrolling.
Affiliates must clearly and conspicuously disclose any material connection (e.g., commissions) in the same format and placement as their content—including social posts, videos, emails, and presentations. We train and monitor affiliates for compliance.
Only if they have competent and reliable evidence, which is rare. If typical earnings are shared, we disclose what "typical" means, timeframes, and relevant costs. Affiliates cannot make unsubstantiated income claims.

Privacy & Data FAQ

We collect only what we need to provide plan services, prevent fraud, and comply with law. Our Privacy Notice describes categories of data, uses, retention periods, and your rights (access, delete, opt-out of sale/sharing, where applicable).
We share only as needed to deliver your plans and comply with law. Marketing communications require appropriate consent, and you can opt out anytime.
Yes. We use industry-standard encryption and security measures to protect your personal and payment information. We do not sell your data to third parties.

Support & Contact FAQ

Contact us by email, through our website contact form, or via our official social media channels. Contact details are available on our Contact page.